UniSwift FAQ’s

Welcome to UniSwift FAQ's ! Here, you’ll find everything you need to know about ordering and customizing sports apparel, tracking shipments, placing bulk or wholesale orders, and understanding product quality and safety. Whether you’re a first-time customer or managing a team order, our FAQ’s guide provides clear answers to help you shop confidently.

Orders & Payments

▼ How do I place an order?
You can order directly on our website or contact our sales team via email or WhatsApp. Once confirmed, you’ll receive an order confirmation email with all the details.

▼ What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and selected digital wallets. For bulk or B2B orders, invoice-based payments are also available.

▼ Can I cancel or change my order?
Orders can only be modified or cancelled before production or shipping. Contact our support team immediately if you need to make changes.

Shipping & Delivery

▼ Do you ship internationally?
Yes, we ship both locally and internationally. Delivery times vary depending on your location and product type.

▼ How long does delivery take?
Local deliveries usually take 5-7 business days. Customized items may take 2 - 4 weeks to deliver.

▼ How can I track my order?
Once shipped, you’ll receive tracking details via email or SMS.

Returns & Refunds

▼ What is the return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, with tags and proof of purchase.

▼ How do I return a product?
Contact us at info@uniswift.com. Once approved, we’ll provide return instructions and a shipping label.

▼ What if my product is damaged or incorrect?
Contact us immediately with photos so we can fix it quickly.

▼ Are all items returnable?
No. Customized products, sale items, and gift cards cannot be returned.

Customization & Bulk Orders

▼ Can I customize products?
Yes. You can add logos, colors, names, and numbers to sports apparel and equipment.

▼ What is the minimum order quantity?
It depends on the product, but usually starts from 10–20 pieces.

▼ How long does production take?
Customized items typically take 2 to 4 weeks after design approval.

▼ Can I see a sample first?
Yes, we can provide a sample or digital mockup for approval before bulk production.

Product Quality & Safety

▼ Are UniSwift products quality tested?
Yes, all products are tested for durability, performance, and safety.

▼ Are products safe for kids?
Yes, junior and mini sports products are made with child-safe materials.

Wholesale & B2B

▼ Do you offer wholesale pricing?
Yes, for bulk buyers, retailers, teams, and organizations.

▼ Can I become a distributor or reseller?
Yes. Contact our corporate sales team to discuss opportunities.

Customization Files & Artwork

▼ What file formats do you accept?
We accept AI, PSD, PDF, SVG, and high-resolution PNG/JPG files.

▼ Can UniSwift help with design?
Yes, our in-house team can assist with artwork and layout.

Customer Support

▼ How can I contact support?
  Email info@uniswift.com or use the contact form on our website.  

▼ What are support hours?
Monday to Friday, during standard business hours.